FAQ
24SevenInbox is a well-structured tool. Helping you make your digital communication more comfortable and flexible. Allowing you to have a fine control over the communication process with your fans and followers.
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What is Inbox?
24SevenInbox gives you a new way to communicate with your audience in different social channels. We have used the latest technologies to improve the performance. With Filter settings you can enjoy a smarter way to refine the content that is important to you and your team. The Inbox menu is based on predefined filters. Your Feed shows everything that happens in your social media accounts in one place - posts, comments, replies, direct messages, etc.
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What will you find in Inbox?
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What is a ticket?
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What is a smart group?
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What happens with a smart group when I take an action on its single elements?
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What is the Feed?
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What is the Thread?
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What are the filters?
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What happens when I change the filtering?
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What is in my Inbox?
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What is in My tickets?
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What is in Team tickets?
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What is in My/Team drafts?
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What is in Scheduled?
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What is in all Review folders?
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How to send a response for review?
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What is in the Resolved filter folder?
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Is 24SevenInbox running in real time?
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Will 24SevenInbox catch comments and reactions on my Facebook / Instagram Ads?
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What is the function of batch actions and how can they be used?
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What is Cruise Control and how do I set it?
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Can I set a predefined answer?
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Can I track mine or my team’s work in Inbox?
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Can I see information about a user interacting with my Facebook page, Instagram profile or Messenger?
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Is it possible to leave notes on an element?
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Can I search in Inbox?
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Is it possible to pick a winner from Inbox?
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I want to download post activity. How to do it?
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Does Inbox support other social channels like Twitter and LinkedIn?
CUSTOMER SERVICE IN SOCIAL MEDIA IS A CHALLENGE
AND WE HAVE THE SOLUTION
Take a free 14-days tour of 24SevenInbox
Last updated January 2021
